Last updated: 23 September 2026

Support — Globetrail

Globetrail is Aumatex’s app for marking where you have been: countries, wonders, UNESCO sites and places, on a world map, with statistics and widgets. Your progress stays on the device and, if you turn it on, in your own iCloud.

Globetrail

iCloud sync and backup

Settings › iCloud Sync shows the status, the time of the last sync and a “Sync Now” button. It needs the same Apple Account on every device.
If the status stays on “Waiting for network”, the problem is that device’s connection or iCloud, not your data.
Backup is separate from syncing: Settings › Data writes a copy to iCloud Drive, and “Import from iCloud” puts it back on the device.
Careful: importing from iCloud replaces your local data entirely with the backup, and cannot be undone.

The map and your places

There are two maps, realistic and vector: the one that opens at launch is chosen in Settings › Map Appearance › Default Map.
On the vector map, visited countries can be filled with the continent colour or with the country flag — again under Map Appearance.
Settings › Country Lists decides which groups appear in the explorer list, including contested countries and UN observers: if a country seems missing, that setting is almost always the reason.

Leaderboard and Game Center

The leaderboard is optional and runs on Game Center: score and alias are handled by Apple, with your device’s Game Center account.
If you do not appear on it, check that you are signed in to Game Center in system settings.
You can use all of Globetrail without ever touching the leaderboard.

Globetrail PRO

PRO unlocks advanced statistics, premium map styles and themes, and unlimited place tracking.
It comes as a subscription (monthly or yearly) or as a one-time purchase.
The subscription is managed and cancelled in the App Store: Settings › your name › Subscriptions. Auto-renewal stops if you cancel at least 24 hours before it renews.
New device or reinstalled app: use “Restore Purchases” on the PRO screen.